Shipping Policy

Please take the time to review our shipping policy before making your purchase.

Effective Date/Last Update: February 03, 2023

Our Shipping fees are as follows:

  • Canada Wide: FREE Shipping on all subscription boxes!
  • USA: Discounted $8.00 flat rate shipping on all order!
  • Individual Toy Shop: Free Shipping on all orders over $50!

We always try to ship your package the same business day or very next day after your order. It is important to remember that we do not ship on weekends, so if you place an order on Friday after 12:00 noon EST, it will be shipped on Monday. Within Canada, you may receive your package within 3-8 business days, however, it is not within our direct control, and we cannot be held responsible if a package is delayed for any reason.

Please note that our deliveries do not require signatures, if no one is at the shipping address you provided to accept the package, it will be left at the door. In the event that a package goes missing, is lost, or is stolen, we are not responsible. Please ensure that your package has been tracked, that you are aware of the delivery date, and that you are available to accept your package at the shipping address. Additional freight charges may incur if your order is undeliverable and returned to our warehouse.

You are responsible for providing us the proper shipping address. Shipment re-routing is prohibited, and such shipments will be returned to our warehouse. You will be credited the amount for the goods, minus the actual freight charge incurred.

Have any more questions?

Please feel free to reach out at any time by emailing our team at hello@durapaw.ca