DuraPaw Doggie Box FAQs
DuraPaw Doggie Box FAQs

Doggie Box FAQ's

Have a question about our Dog Subscription Box?

Have a Question About Our Dog Subscription Box Not Covered Here?

If your question isn't answered below, don't hesitate to contact our dedicated team at hello@durapaw.ca for further assistance!

General Dog Subscription Box Questions

A DuraPaw box comes with:

  • 3 fun and durable toys
  • 1 bag of healthy treats
  • 1 themed functional accessory
  • Surprise tips and games to play with your furry friend
  • New theme every month
  • Customer support and customizations
  • 100% Happiness Guarantee

For more details, visit our "What's Inside" page!

Prices for our DuraPaw boxes are as follows (usd):

  • 12 Month Plan: $39/box
  • 6 Month Plan: $41/box
  • 3 Month Plan: $43/box
  • 1 Month Plan: $46/box

We offer toys specifically designed for larger dogs. For those with especially big breeds, we can even customize your subscription box to include extra-large toys tailored to your dog's needs.

Not a problem at all! Our Multi-Dog Subscription Box is designed with multi-pet households in mind. It's the perfect solution for families with multiple furry friends. Each Multi-Dog Box is packed with an abundance of toys, treats, and accessories to ensure every one of your dogs gets their fair share of fun and enrichment.

Yes, you can choose to exchange the treats in your monthly box for an additional toy. Select the "Toys Only" option on Step 4 of the short puppy quiz.

Yes they are! Just reach out to us, and we'll customize your dog's subscription box to meet your specific requirements.

Absolutely! Enjoy free express tracked shipping on all our dog subscription boxes within Canada. Order before 12:00pm noon EST for same-day shipping. For more details, check out our Shipping Policy here.

When you fill out our 1-minute quiz, we gather key details about your dog—such as gender, size, allergies, and birthday. Based on these details, we handpick toys and treats to suit your dog's specific needs. Expect a special surprise during your dog's birthday month!

All the scrumptious treats included in our dog subscription boxes are made in Canada, sourced from our reliable Canadian vendors.

Absolutely! Dogs grow and change rapidly. To update your dog's preferences or details for your ongoing subscription, simply email us at hello@durapaw.ca and we'll make the necessary adjustments for you.

No, you have the flexibility to adjust your delivery frequency. You can choose to receive a box every 1 month, 2 months, or even on a quarterly basis, all from your account subscription settings.

Absolutely! You can add an extra toy or more treats by visiting your "Manage Subscriptions" page. Additionally, we offer special bundles that you can include for even more value and variety. Choose between "Additional Toy," "Additional Treats," or our exclusive "Bundle."

No worries! If a subscription isn't for you, you can visit our toy shop to purchase individual toys as you please. Plus, enjoy free shipping on orders over $60!

Absolutely! We offer gift cards and the option to Gift a Dog Box directly. Plus, our gift cards have no expiration date!

Yes we do. We invite you to connect with us, share our stories, and join our community of pet lovers and advocates. Learn more about DuraPaw in the news here.

Subscription Benefits

We will always give you the best value possible in each and every box. Subscription boxes will typically save you 30% on your purchases, and DuraPaw exceeds this! For as low as $45 per month, you will receive upwards of $70 to $90 of value inside your box of dog goodies!

Your price will never increase as long as you are a DuraPaw subscriber with an active subscription. The price of your DuraPaw subscription box that you received upon signing up is the price you pay for life!

If you need any assistance with your subscription, we are always here to get in touch!

Account and Billing Questions

We ship same business day. Depending on where you are located, it can take 3-7 business days to arrive. Delivery details will be provided in your confirmation email.

You'll be billed initially when you place your order and then every 30 days thereafter, once your first box has been shipped.

Although we would never want to see you go, cancellations are made easy and simple! If you have any issues or concerns, just email us at hello@durapaw.ca and we'll assist you promptly.

As a default, your subscription will automatically renew on a monthly basis at the end of each subscription period/term. If you have any questions or need assistance, feel free to reach out to us!

If your subscription auto-renews and you wish to discontinue future shipments, simply contact us and we'll address the situation promptly.

If you are a current subscriber, you can manage your DuraPaw subscription here. Or, you can simply email us with your request and we will take care of it promptly.

Customize Your Dog Box Today!

Are you ready to get started with your first dog subscription box?

If you still have more questions, check out our Ultimate Guide of dog subscription box FAQ's.