DuraPaw Doggie Box FAQs
DuraPaw Doggie Box FAQs

Doggie Box FAQ's

Have a question about our Dog Subscription Box?

Have a question about our Dog Subscription Box?

If you don't see an answer to your question below, reach out to our staff of pups at hello@durapaw.ca for further assistance!

General Questions - Dog Subscription Boxes

Prices for our DuraPaw boxes are as follows (usd):

  • 12 Month Plan: $39/box
  • 6 Month Plan: $41/box
  • 3 Month Plan: $43/box
  • 1 Month Plan: $46/box

DuraPaw boxes cater to all dog sizes and breeds. We have big tough toys for Large Dog Breeds and small toys for Small Dog Breeds.

More Paws the Better!
Use discount code "DOUBLETROUBLE" on the checkout page to receive 60% off your first box for BOTH BOXES!

What a PAW-LICIOUS discount!

Simply fill out a doggie profile for each one of your pups and we will uniquely customize them!

Absolutely! Send us a message and we can tailor your new dog box however you need.

We include FREE express tracked shipping on our dog subscription boxes within Canada. We also do SAME DAY shipping on all orders processed before 12:00pm noon EST.

The DuraPaw Ultimate Enrichment Dog Subscription Box comes loaded with 3 to 4 durable enrichment toys, 1 bag of delicious Canadian-made treats, and a fun customized dog accessory.

Check out our What’s Inside page to get a deeper look!

During the checkout flow process we ask for some details about your dog, such as the gender, size, allergies, and birthday. We select toys and treats based on your dogs needs.

They might even get a little surprise on their birthday month!

All of our delicious dog treats that come in your dog subscription box will be Canadian made from our trusty vendors in Canada!

Dogs grow quick! If you want to change any of the preferences or details about your dog for the remainder of your subscription please send us an email at hello@durapaw.ca and we can make any necessary adjustments!

You can change your delivery frequency at any time from your account subscription settings.

You can opt to have a shipment delivered every 1 month, 2 months, or even quarterly!

You can add an additional toy or additional treats to your box at any time. Simply access your "Manage Subscriptions" page and you can swap between "Additional Toy", "Additional Treats", or none.

If you dont feel 100% comfortable with purchasing a dog subscription, you can head to our toy shop and select as many or as little toys as you like!

If you spend over $60.00 the shipping is on us!

Yappers! We have gift cards available or you can Gift a Dog Box to anyone at anytime by clicking here!

Oh, and our gift cards never expire!

Account Questions

You will be billed after you start your order and every 30 days following that once your package has shipped.

Although we would never want to see you go, cancellations are made easy and simple! If you are having any issues or concerns with your subscription box send an email to hello@durapaw.ca and we will be happy to help!

As a default, your subscription will automatically renew at the end of each subscription period/term.  But don’t worry, you can always reach out to us and we will be happy to help!

If your subscription renewed and you no longer want to receive any more shipments, let us know and we can look into it right away.

Customize Your Dog Box Today!

Are you ready to get started with your first dog subscription box?