Effective Date/Last Update: November 21, 2023
All DuraPaw orders are packed and shipped from Edmonton, Alberta! 🇨🇦
Enjoy FREE shipping on all DuraPaw dog subscription boxes within Canada and the US!
- Canada & USA Wide: Free Shipping on all dog subscription boxes!
- Individual Toy Shop: Free Shipping on orders over $50!
Your first box will ship out immediately after you place your order. Each following subscription box will ship 1 month (30 days) following your original order date. It is important to remember that we do not ship on weekends, so if you place an order on Friday after 12:00 noon EST, it will be shipped on the Monday. Within Canada, you may receive your package within 3-8 business days, however, it is not within our direct control, and we cannot be held responsible if a package is delayed for any reason.
Please note that our deliveries do not require signatures, if no one is at the shipping address you provided to accept the package, it will be left at the door. In the event that a package goes missing, is lost, or is stolen, we are not responsible. Please ensure that your package has been tracked, that you are aware of the delivery date, and that you are available to accept your package at the shipping address.
If you have received a delivery confirmation email and your DuraPaw box is nowhere to be found, please consider the following:
- Have you checked all possible delivery locations? Including side entrances, back door, front door, and community mailboxes.
- Have you asked your neighbors if they have seen the DuraPaw package?
- Contact a DuraPaw representative at email@example.com to assist you
In the event of a lost package, let us know immediately and one of our representatives will open a claim to help find it.
Please note that you are ultimately responsible for providing us with the proper shipping address.