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Most Common Questions

Updating your payment method is quick and easy. Log in to your customer portal and click "Edit payment method". From there you will receive a secure email to safely update your payment method on file.

If your dog is barking for more toys and treats in their DuraPaw box, adding them to your box has never been easier! Enjoy up to 30% off exclusive box add-ons from within your Subscription here.

Not sure if you are ready for more toys and treat just yet? No problem! Log in to your customer portal and skip a box as needed. Be mindful of any upcoming holidays or special Birthday months to ensure you don't miss the festivities!

Sit down with your pup and fill out the puppy profile quiz above here. This information can help let us know a little more about your dog to personalize your unboxing experience. For more advanced customizations, simple reach out to our care team at

If the first box didn't meet your expectations, don't hesitate to bark at us! Share what worked perfectly and what didn't, and we'll tailor a more personalized experience just for you.

Didn’t find the answer you were looking for? See the rest of our FAQs here.