Most DuraPaw Boxes arrive within 3–7 business days after shipping.

Tracking updates may pause for up to 4 days while in transit. This is normal and often means your box is traveling between locations. It does not mean your box is delayed or lost.

If your tracking page shows updates, your box is on the way and no action is needed.

👉 You can view the latest updates on your tracking page in your confirmation email or account.

You can update your shipping address from your account before your next billing date.

👉 Update your address here: [Account login]

Address changes made after billing may not apply to the current box if it’s already in processing.

(If this answered your question, no further action is needed.)

Every DuraPaw Box includes one free replacement toy per order if something doesn’t hold up as expected.

To request yours, simply fill out our fill out our Toy Replacement Form
and we’ll take care of it.

Already received a replacement for this order?

We can’t send another for the same box, but we’re happy to help adjust future boxes to better match your pup’s chewing style.

(If this answered your question, no further action is needed.)

We’d love to help before you go.

If you’re on a multi-month plan, your subscription includes a discounted commitment. Many customers choose to skip, pause, or adjust their box instead of canceling.

👉 View your options here: [Account login]

If you still wish to cancel, contact us and our team will help.

(If this answered your question, no further action is needed.)

You can skip or pause anytime from your account before your next billing date.

👉 Log in here: [Account login]

Go to Manage Subscription → Skip

Changes made after the billing date apply to the following box.

(If this answered your question, no further action is needed.)

If something in your DuraPaw Box arrived damaged or didn’t show up, tell us. We’ll make it right and send out a replacement if needed.