Effective Date: July 1, 2022
100% Satisfaction Guarantee!
Please take the time to review our Return Policy before purchasing our Products.
Subscription Product Replacements
If you find any of our Products to be defective, please let us know so we can investigate. Any Products found to be defective are subject to replacement at our discretion. All claims of defective items must be made within fifteen (15) days from the date you received the shipment and postal service notifications may be required. Please send us clear photos and/or videos of the defective Product, if it is deemed defective by us, we will ship you an item of similar value and type in your next subscription box. This would mean you will receive an ‘extra’ item in your next shipment. Unfortunately, we cannot guarantee that identical Products will be available at any given time, however if you want a certain item or have any special requests, please send us an email at email@example.com and we would love to help as best we can!
At DuraPaw, we offer FREE SHIPPING throughout Canada and discounted shipping in the USA. If you are unsatisfied with your purchase and would like to start a return, we will refund your full order amount minus the associated shipping costs. If you are not 100% satisfied with the Products, reach out to us and we will always do our best to make it right!
One-Time Purchase Replacements
On our site, under the “Toys” tab, we offer a variety of Dog toys that are sold as “One-Time Purchases”. If you encountered an item in one of your subscription boxes that you absolutely loved and want again you can re-order them here! If you receive a defective Product, please send us clear photos and/or videos to firstname.lastname@example.org and explain what the deficiency as best you can. All claims of defective items must be made within fifteen (15) days from the date you received the shipment and postal service notifications may be required. If at our discretion, the Product is deemed to be defective, we will ship you a new Product of similar value and type as soon as reasonably possible. Please be aware that the investigation period may take up to two (2) weeks.
If for any reason you are simply not satisfied with the Product, whether it be the quality, color, or incorrect size for your dog, please send us a message at email@example.com and let us know. Every order will be a case-by-case scenario based on the item reasoning, amount spent, and whether shipping was included or not. Ultimately, it is our goal to ensure everyone is happy at the end of the day!
Please keep in mind that any returns of defective items, whether it be for Subscription Products or One-Time Purchases, must be in “new” condition or in the same condition you received them. Any used items or Products may not be subject for replacement.
There may be circumstances where the investigation of the claimed defective Product cannot be verified through photos and/or videos. In this case, we may require you to ship the item back to us. DuraPaw does not provide any return shipping labels.
FEEL FREE TO CONTACT US AT ANY TIME!
If you have any questions, concerns, or complaints, you can always feel free to contact us as per below:
DuraPaw Pet Supplies Inc.
#410, 316 Windermere Road
Edmonton, Alberta, T6W 2Z8, Canada